Support, arranged around you.
Please let Somali Airlines know at least 48 hours before departure if you need medical or special assistance. Tell us what would help (moving through the airport, boarding, taking your seat or leaving the aircraft) and share your route, travel dates and booking reference so we can prepare.
Explain your requirements
Tell us about help with walking distances, steps, transfers or communication, and any seating request if you travel with a companion. If personal or medical documentation is needed, use the secure process Somali Airlines provides.
Your wheelchair or mobility aid
Provide the equipment type, weight and dimensions (including folded), whether parts detach, how it is secured and any special handling instructions. For powered equipment, include the battery type and manufacturer's information. Confirm acceptance and handling before travel, and where your equipment will be handed over and returned.
Personal care and other needs
Discuss any help you need with eating, medication, using the lavatory or transferring between seats, and whether a travelling companion is needed. Cabin crew are not a substitute for a personal carer. For sensory or communication needs, tell us how you prefer to receive information. If medical clearance may be relevant, ask Somali Airlines about its requirements.
On the day of travel
Follow the arrival instructions for your flight and make yourself known to the check-in team. Keep your assistance confirmation with your travel documents.