A calm start at the airport.
Give yourself time for a comfortable start. Check the departure airport, terminal and local departure time, then plan your arrival around document checks, baggage drop, security and the walk to your gate.
Know the deadlines
| Stage | What you need to do |
|---|---|
| Before leaving home | Review your latest itinerary and messages, check your flight status and baggage limits, and prepare your travel documents. |
| At check-in | Present your travel document, booking reference and any entry or transit permissions. Mention any confirmed assistance or approved special items. |
| After checking bags | Keep your baggage receipts and check the destination on the tags, then continue to security and your gate. |
If you checked in online
Online check-in does not remove airport document checks or baggage-drop requirements. If you cannot get a boarding pass, or your flight is not eligible for online check-in, use airport check-in and allow time for support.
Assistance and family travel
Keep your assistance confirmation available and make yourself known to the check-in team. Families should keep children's documents and essentials within reach, and ask where a stroller or mobility aid will be collected and returned.
Boarding
Keep your boarding pass and travel document ready, watch the screens for gate changes (or check Flight status) and follow staff instructions. Be at the gate before boarding closes; completing check-in does not extend that deadline.