When plans change.
Before requesting a different flight or cancelling your journey, check your ticket conditions and contact the office or agent that issued it. The options available depend on your fare, itinerary and ticket status.
Change a booking
For a direct booking, retrieve your trip in Manage booking and review the change options shown. Check the new flights, any fare difference and fee before confirming. If the option is unavailable, contact Somali Airlines. For an agency booking, ask your agent to review your preferred dates and quote the full cost.
A request or quotation does not confirm a change. Keep following your existing booking until you receive confirmation of the new arrangements.
Cancellation and refund requests
For eligible direct bookings, use the cancellation option in the itinerary menu after retrieving your booking, and review the conditions and any amount shown before confirming. Then submit a separate refund request using the option displayed; cancelling alone does not request a refund.
Keep your cancellation acknowledgement and refund reference, and ask the ticket issuer to confirm the assessment, any deductions, the refund method and next steps. Some fares restrict refunds.
Information to include
| Details | What to send |
|---|---|
| Your booking | Booking reference and passenger name |
| Your request | The flight or date concerned, and preferred new dates if relevant |
| Contact | An email address and telephone number where you can be reached |
| Supporting information | Any documents requested by the ticket issuer, through its approved channel |