Special Care for Infants & Toddlers

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Special Care for Infants & Toddlers

Family travel made easier with thoughtful care before, during and after boarding

At Somali Airlines, we understand that travelling with an infant or toddler requires extra planning, time and reassurance. Our aim is to make your family journey as smooth, safe and comfortable as possible, while giving parents and caregivers the support they need throughout the travel experience.

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Plan ahead: If you require a bassinet, special meal, seating assistance or help with baby equipment, please make the request as early as possible. Availability may vary by aircraft type, route and operational conditions.

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Before You Travel

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Tell us in advance if you are travelling with an infant or young child and require special assistance.

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Request any available bassinet, preferred family seating or baby meal at the time of booking or through Somali Airlines customer service.

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Carry enough baby food or formula, diapers, wipes, medication, spare clothing and other essentials for the entire journey, including possible delays.

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Keep important baby items in your cabin baggage so they remain accessible during the flight.

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At the Airport

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Family Pre-Boarding

Where available, families travelling with infants may be invited to board early — extra time to settle into the cabin, organise essential items and prepare your child for the flight.

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Strollers & Baby Equipment

Our ground and cabin teams will guide you on handling and storage arrangements, subject to airport procedures, aircraft space and baggage rules.

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Seating Assistance

Our team will do its best to keep families seated comfortably and conveniently, subject to seat availability and safety requirements.

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On-Board Care

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Bassinets & Bulkhead Seating

Bassinet-equipped seating may be available on selected aircraft. Request in advance; subject to configuration, safety limitations and availability.

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Bottle & Feeding Support

Cabin crew can assist with warm water for bottle preparation where available. Please carry your child's formula, bottles, baby food and feeding items.

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Baby Meals

Where baby meals are offered, they should be requested in advance. Availability may vary by flight and catering station.

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Changing & Hygiene

Changing facilities may be available in selected aircraft lavatories. We recommend carrying sufficient diapers, wipes and changing supplies for the full journey.

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Cabin Crew Assistance

Our crew will assist whenever reasonably possible — settling your child, storing permitted baby items and making the journey more comfortable.

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Comfort During Takeoff and Landing

Changes in cabin pressure during takeoff and landing can be uncomfortable for young children. Feeding, drinking or using a pacifier may help some infants during these phases of flight. Always follow cabin crew instructions, especially when the seat-belt sign is on.

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Safety Comes First

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Follow all cabin crew instructions on how and when to hold or secure your infant during takeoff, landing and turbulence.

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Safety requirements may differ by aircraft and child restraint equipment. If you plan to travel with a child restraint device, contact us in advance for guidance.

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Keep aisles, exits and access to safety equipment clear of bags, strollers and baby items.

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If your child has a medical condition or requires medication or special assistance, contact us before travel so we can advise on available support.

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Recommended Carry-On Checklist

For your child	For comfort & convenience
nutritionFormula / baby food / snacks	clean_handsDiapers and wipes
water_bottleBottles / feeding items	apparelSpare clothing
medicationRequired medication	bedtimeLight blanket or comfort item
book_2Travel documents	toysSmall toys or quiet activities

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A More Supportive Family Journey

We want parents and caregivers to feel welcomed and supported when travelling with young children. Our airport and cabin teams will provide practical assistance within operational and safety limits, and we encourage families to speak with our staff whenever they need help during the journey.

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Important information. Services and facilities described on this page are subject to availability and may differ by aircraft, route, airport and operational conditions. Specific ticketing rules, baggage allowances, age restrictions and child-restraint requirements should be confirmed when booking or before departure. Need assistance before your flight? Contact Somali Airlines customer service or your booking office before departure so our team can review your request and confirm the services available.

Special Care for Infants & Toddlers