Special Care for Passengers with Reduced Mobility
At Somali Airlines, we are committed to supporting passengers who require additional assistance due to reduced mobility, a medical condition, disability or neurodevelopmental condition. Assistance may be provided during airport handling, boarding and disembarkation, the flight itself, and where necessary during an emergency.
Requesting Assistance
Wheelchair assistance is provided free of charge. To help us make the appropriate arrangements, passengers are encouraged to request assistance as early as possible and, where a personal wheelchair or mobility aid will be carried, at least 48 hours before departure. When making your request, please provide enough information for our team to understand the assistance you require and to confirm the arrangements available for your flight.
Travelling with Your Own Wheelchair or Mobility Aid
You may travel with your own wheelchair, mobility aid or assistive device free of charge. Please notify Somali Airlines at least 48 hours before departure so that appropriate handling arrangements can be made. A collapsible or dismountable manual wheelchair may be accepted as hand baggage when it can be accommodated within the applicable aircraft limits. Other wheelchairs or mobility aids will be carried as checked baggage; after check-in, an airport wheelchair may be made available for your use, subject to the arrangements confirmed for your journey.
| Aircraft type | Maximum dimensions (L × W × H) | Maximum weight |
|---|---|---|
| flightBoeing 737-300 / 400 | 112 × 113 × 85 cm | No maximum specified |
Travelling Independently
Subject to applicable law, a passenger with reduced mobility may travel without a personal care attendant when the passenger is self-supporting on board and is able to meet the safety requirements applicable to the journey. For the purpose of this policy, being self-supporting includes being able to:
If a passenger cannot perform the essential personal-care functions above independently, the passenger must travel with a companion or personal care attendant who is able to provide the required assistance, except where applicable law provides otherwise.
Travelling as a Group
Groups of five or more passengers with reduced mobility require advance arrangements so that Somali Airlines can coordinate the necessary ground equipment, airport support and assistance staff, consistent with applicable law and operational capability.
At the Airport and During Your Flight
Our teams will use the assistance information provided at booking to coordinate support during ground handling, boarding and disembarkation. Passengers should arrive with sufficient time for the agreed assistance arrangements to be completed before departure. Cabin crew can assist within the limits of their safety and service duties. They are not able to provide personal-care services such as feeding, administering medication, lifting a passenger, or providing direct assistance inside the lavatory.
Applicable Passenger Rights
Assistance for passengers with disabilities and reduced mobility is provided subject to the laws and regulations applicable to the journey. For any itinerary to or from the United States, relevant U.S. disability-access requirements apply as provided by law.
Need assistance before your flight?
Contact Somali Airlines customer service or your booking office before departure so our team can review your request and confirm the services available for your aircraft, route and travel dates.
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