Special Care for Unaccompanied Children

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Special Care for Unaccompanied Children

Guidance for parents and guardians when a child travels without an accompanying adult

At Somali Airlines, the safety, comfort and well-being of children travelling alone are our highest priorities. Our Unaccompanied Child service is designed to provide attentive support from check-in through the journey and until the child is handed over at the destination.

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Eligibility and Age Requirements

child_care5–14
Unaccompanied Child service
Children in this age range may travel using the service, subject to the applicable travel requirements.
escalator_warningUnder 5
Must travel with a guardian
Children below 5 years of age cannot travel as unaccompanied children.
person15–17
Optional service
Young passengers may also use the service when requested by a parent or guardian.
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Booking and Required Information

1
Complete the Unaccompanied Child Form
The form must be completed accurately and include the child's details, the parent or guardian's contact information, and the details of the person designated to receive the child at the destination.
2
Book on Somali Airlines-operated flights
The Unaccompanied Child service is accepted only on flights operated by Somali Airlines.
3
Provide complete contact details
Accurate contact information is essential so our team can coordinate the child's journey and communicate important flight information or changes.
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Service Fees & Group Travel

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An Unaccompanied Child service fee applies and covers the additional care, assistance and supervision provided during the journey.

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The fee is exempt for domestic travel on the routes listed in the source policy.

groups

For groups of unaccompanied children travelling without an accompanying adult, the applicable Unaccompanied Child fees apply. If the group is accompanied by an adult, the standard group travel policy applies.

flightMGQ Mogadishu flightHGA Hargeisa flightBSA Bosaso flightGGR Garowe
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Planning the Journey

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Where possible, select non-stop flights or itineraries with minimal connections to make the journey simpler and more comfortable for the child.

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Overnight connections are not permitted for unaccompanied children.

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When a child travels on separate travel documents and continues on a domestic sector operated by another airline, the service concludes at the international airport.

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The Journey, Step by Step

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STEP 01
Early check-in
Our airport team assists with check-in, verifies that the required information is in order, and helps prepare the child for the journey.
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STEP 02
Gate assistance
A representative accompanies the child through the airport process and to the departure gate, helping them feel informed and secure before boarding.
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STEP 03
Care during the flight
Cabin crew provide attentive support, check on the child's comfort and well-being, and assist with meals, entertainment and other reasonable needs.
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STEP 04
Parents kept informed
Parents or guardians may be updated about flight status or important changes affecting the journey.
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STEP 05
Arrival and handover
The designated person should arrive well before the scheduled arrival time; our team remains focused on a safe and orderly transition at the destination.
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If the child has dietary preferences or restrictions, inform Somali Airlines in advance so available meal arrangements can be considered. The child should also have access to the contact details of the parent or guardian and the designated receiving person, to support smooth communication and handover.

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Helping Your Child Prepare

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Explain the journey to your child in simple terms so they know what to expect at check-in, boarding, during the flight and on arrival.

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A familiar comfort item, such as a small toy or blanket, may help the child feel more relaxed during the journey.

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Make sure all parent, guardian and receiving-person contact details provided to the airline are accurate and current.

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Our Commitment to Young Travellers

Somali Airlines personnel responsible for unaccompanied children are expected to handle each journey professionally and compassionately. Our goal is to give parents and guardians confidence that their child is supported throughout the travel experience.

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Important: The Unaccompanied Child service should be arranged in advance. Travel acceptance remains subject to the child meeting the applicable age, documentation, itinerary and operational requirements described above.